Terms of service

Welcome to Chispas. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or website for any illegal or unauthorized purpose, and not to violate any laws in your jurisdiction.

2. Products & Accuracy of Information

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

We make every effort to display product colors, descriptions, and images as accurately as possible. However, we cannot guarantee that your device will display colors exactly as intended.

3. Pricing & Payments

All prices are listed in USD and are subject to change without notice.

We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or unauthorized transactions.

4. Shipping

Orders are processed within 2–4 business days unless otherwise stated.

We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances once the order has been shipped.

5. Returns & Refunds

Due to the nature of our products, all sales are final.

If your item arrives damaged or defective, please contact us within 3 days of delivery with proof (photos), and we will work with you to resolve the issue.

6. Candle Safety Disclaimer (IMPORTANT)

By purchasing our products, you agree to use them responsibly.

Chispas is not liable for any damage, injury, or loss resulting from misuse of our candles. Always follow proper candle safety practices, including:

Never leave a burning candle unattended
Keep away from children and pets
Burn on a heat-resistant surface
Do not burn for more than 4 hours at a time

7. Intellectual Property

All content on this website—including images, branding, logos, and product designs—is the property of Chispas and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Chispas shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Third-Party Services

We may use third-party services (such as payment processors or shipping providers). We are not responsible for the actions or policies of these third parties.